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Faq

Common questions

Clear answers before we drill a single hole

Not always. We prefer a powered run for outdoor units that record all day, because battery cameras go quiet when people forget to charge them. Where chasing cable would damage finished walls, we use weather-rated wireless models and still provide a charging or solar plan you can actually keep.
Local storage on a hub or microSD keeps clips on the property during an outage. Cloud upload resumes when the connection returns. We explain both options on the survey so you are not surprised during a storm.
Many fingerprint and keypad locks retrofit onto existing latch doors. We confirm door thickness, backset, and whether the landlord must approve the change. If a full replacement is needed, we say so before ordering parts.
We draw activity zones that ignore roads, trees, and pet-height movement where possible. Person detection and scheduled arming help further. A camera aimed at a busy street will always be noisier than one covering a side gate—placement is the first fix, not a software toggle buried in a menu.
Only accounts you approve. We create an owner login, then optional family logins with limits on deleting clips or changing lock codes. HomeSecurityFX does not keep a standing copy of your live feed after handover unless you buy a monitoring service that you have explicitly accepted.
A doorbell and two cameras often finish in a single visit. Whole-home alarms, multiple outdoor runs, and access control on several doors may take a second day. The proposal states the planned window so someone can be home to approve angles.
Critical indoor hubs can sit on a small UPS. Battery locks still open with a physical key or stored charge. Outdoor cameras on mains pause unless we have specified backup. We document which devices survive an outage so expectations stay honest.
Often yes, if night image quality and app reliability are still acceptable. We will not pretend a failing unit is fine. The survey lists keep, relocate, or replace for each existing device.